Yesterday afternoon I was looking at the Agoda site for a potential booking in St Peter...

GetHuman-nsnsns's Refund My Booking issue with Agoda from March 2020

Help with my Agoda issue
First: share to improve GetHuman-nsnsns's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-nsnsns may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-nsnsns's own words
Yesterday afternoon I was looking at the Agoda site for a potential booking in St Petersburg at The Avalon. I was comparing it with two other sites. I knew I had extra discounts on the Agoda site which weren’t showing up on the initial offer page. Where it said slide to book I did so to see what my additional discount comparison tallied the booking as (*% and $** off... and which was better and were either better than my other sites, which they weren’t). As the Agoda price was about $**-$** more than my other sites, I shut it and moved on. At no stage was I prompted to enter my credit card, which I have done on EVERY other booking for this upcoming US trip, and I NEVER select for a site to keep my details, as you will see from my records with Agoda. I just closed the site when it was apparent that your price wasn’t in the running for me. That was ****pm local time. At *:**pm local time, I finally confirmed the best deal for me and booked it (on another site). On opening my emails this evening, it says I made two PURCHASES yesterday afternoon, and the booking is for Avalon and is non refundable. Then I investigate further (I have screen shots) and my credit card number is stored in your system. I go to your privacy policy and it says you can collect c*card details, but I have understood that as being at the time of the booking for THAT booking alone, and until now, I have always been prompted to enter my c*card details on EVERY booking. I am absolutely livid, and distressed as I don’t want your booking, I don’t need it, I didn’t approve it, I didn’t approve you to continually save my c*card details, I have a far cheaper booking for the same hotel which, as I was always looking for, is refundable if I need AND when I came back to your site, it still chowed (and I have screen shots again) “still looking for your booking in St Petersburg?’ I did NOT authorise this booking and I want it cancelled with No financial penalty, my monies refunded and my credit card details REMOVED from your system!!! Post haste please!*Nix

GetHuman-nsnsns did not yet indicate what Agoda should do to make this right.

How GetHuman-nsnsns fixed the problem

We are waiting for GetHuman-nsnsns to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund My Booking issue
Reported by GetHuman-nsnsns
Mar 8th, 2020 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 17849 others
0 customers following this


GetHuman-nsnsns started working on this issue
Mar 8th, 2020 12:01pm

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies