I made a booking paid for it, and then it was cancelled by the hotel because they have...

GetHuman4376799's Refund My Booking issue with Agoda from February 2020

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The issue in GetHuman4376799's own words
I made a booking paid for it, and then it was cancelled by the hotel because they have been having issues with Agoda not charging the right amount I paid $***.** and the motel received my booking with the amount of just over $*** which was not the correct amount for what I booked so therefore cancelled my booking! I made this booking for my partner's birthday and now not only am I out of pocket for $***.** but also have no room and can now no longer gift this to my partner for his birthday, I am extremely angry about this and want someone to get in contact with me regarding this issue with a very good explanation, a full refund of my money and preferably some means of rectifying the situation, you have not only taken my money but also ruined my partner's birthday weekend which I have already taken time off work for and do not have any other money to make another booking, how dare you take advantage of people like this! if I have not heard from someone within the next ** hours I will be taking this issue to consumer affairs but also seeking legal action.

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Agoda

Refund My Booking issue
Reported by GetHuman4376799
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 16767 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman4376799 started working on this issue
Feb 19th 6:54pm
GetHuman4376799 indicated the issue is not fixed yet.
Feb 20th 7:48pm
GetHuman4376799 indicated the issue is not fixed yet.
Feb 20th 7:48pm
GetHuman4376799 indicated the issue is not fixed yet.
Feb 23rd 6:48am
GetHuman4376799 indicated the issue is not fixed yet.
Feb 23rd 7:53am