dear sir*I am a traveler from china to Japan so I ordered a hotel of Tokyo the booking...

GetHuman4289614's Refund My Booking issue with Agoda from January 2020

Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4289614's own words
dear sir*I am a traveler from china to Japan so I ordered a hotel of Tokyo the booking number is ********* for * days.*but depend on the situation of WUHan flu *I need to cancel the trip and I want my money back I have emailed the hotel and they said it is ok to cancel *so I email you and hope you can refound me the money I paid *it is very sudden and unpredic so we dont want to bring and dangour to Japan and the people in tokyo.I love japan very much.*so please understand.*you can reach me at ****-*********** and my name is XU Wang and I also phoned you the whole day yesterday but no answor.*thank you*xu wang from china

GetHuman4289614 did not yet indicate what Agoda should do to make this right.

How GetHuman4289614 fixed the problem
dear sir*I received the refound and thank you very much.*Jeff
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Agoda

Refund My Booking issue
Reported by GetHuman4289614
Jan 24th, 2020 - 9 months ago
Fixed
GetHuman4289614 shared how to fix
Seen by 7 customers so far
Similar issue to 15299 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman4289614 started working on this issue
Jan 24th 11:52pm
GetHuman4289614 confirmed the issue is fixed. Hooray!
Jan 28th 2:50am