dear sir*I am a traveler from china to Japan so I ordered a hotel of Tokyo the booking...
GetHuman4289614's Refund My Booking issue with Agoda from January 2020
Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4289614's own words
dear sir*I am a traveler from china to Japan so I ordered a hotel of Tokyo the booking number is ********* for * days.*but depend on the situation of WUHan flu *I need to cancel the trip and I want my money back I have emailed the hotel and they said it is ok to cancel *so I email you and hope you can refound me the money I paid *it is very sudden and unpredic so we dont want to bring and dangour to Japan and the people in tokyo.I love japan very much.*so please understand.*you can reach me at ****-*********** and my name is XU Wang and I also phoned you the whole day yesterday but no answor.*thank you*xu wang from china
GetHuman4289614 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman4289614 fixed the problem
dear sir*I received the refound and thank you very much.*Jeff
Please help with my Agoda issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.