I would just like to bring to your attention a mishandled reservation that was earlier...
GetHuman4236016's Complaint About My Stay issue with Agoda from January 2020
Help with my Agoda issue
Before contacting them, items GetHuman4236016 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman4236016's own words
I would just like to bring to your attention a mishandled reservation that was earlier confirmed by Agoda. My family of * was booked for a *-night stay at Outlook Ridge, Baguio, Philippines last Jan. *-*, ****. We received a confirmed booking (ID *********) on Jan.*, **** for room ***. When we reached the site on Jan.*, about *pm, my daughter presented the printed booking confirmation from Agoda at the reception, which was attended by a lady, Ms. Irish. She checked her records (computer and a printed document). She seemed searching and turning the pages of the document back & forth. It took quite a while before she responded. We waited until she told us that room *** was not available! We choose Agoda for our family trips in the country and abroad. This the first time that we encountered a confirmed booking that was not available! I wonder if there was an oversight, a blunder or a defective system that the hotel was using that didn't synchronize with Agoda's. After several minutes of waiting, Irish finally offered us to choose from * rooms, one was already clean but the other one was still in disarray with stinking toilet, even past the time of check-in. Certainly we chose the room that was already clean so that our waiting time is no longer prolonged. I hope this incident will not happen again in the future. I had wished that the person at the reception could have done something to appease its customers for the long wait and the disappointment.
GetHuman4236016 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman4236016 fixed the problem
We are waiting for GetHuman4236016 to fix the problem and share the solution with the rest of us customers.
Please help with my Agoda issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.