I would just like to bring to your attention a mishandled reservation that was earlier...

GetHuman4236016's Complaint About My Stay issue with Agoda from January 2020

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman4236016's own words
I would just like to bring to your attention a mishandled reservation that was earlier confirmed by Agoda. My family of * was booked for a *-night stay at Outlook Ridge, Baguio, Philippines last Jan. *-*, ****. We received a confirmed booking (ID *********) on Jan.*, **** for room ***. When we reached the site on Jan.*, about *pm, my daughter presented the printed booking confirmation from Agoda at the reception, which was attended by a lady, Ms. Irish. She checked her records (computer and a printed document). She seemed searching and turning the pages of the document back & forth. It took quite a while before she responded. We waited until she told us that room *** was not available! We choose Agoda for our family trips in the country and abroad. This the first time that we encountered a confirmed booking that was not available! I wonder if there was an oversight, a blunder or a defective system that the hotel was using that didn't synchronize with Agoda's. After several minutes of waiting, Irish finally offered us to choose from * rooms, one was already clean but the other one was still in disarray with stinking toilet, even past the time of check-in. Certainly we chose the room that was already clean so that our waiting time is no longer prolonged. I hope this incident will not happen again in the future. I had wished that the person at the reception could have done something to appease its customers for the long wait and the disappointment.

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Agoda

Complaint About My Stay issue
Reported by GetHuman4236016
Jan 11th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 14599 others
0 customers following this

Timeline

GetHuman4236016 started working on this issue
Jan 11th, 2020 2:21pm
GetHuman4236016 shared this issue with others over email
Jan 13th, 2020 2:42pm
GetHuman4236016 indicated the issue is not fixed yet.
Jan 16th, 2020 2:54pm

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