Agoda Customer Service Issues

Hello, I recently discovered that I mistakenly booked the wrong hotel due to their similar names. The hotel I intended to book is the Holiday Inn Express, as it is located considerably further away from my original booking at the Holiday Inn Glenmarie. Unfortunately, I missed the refund period, so cancelling and rebooking is not an option. If possible, could you kindly assist me in transferring my booking to the correct hotel? The dates for the stay are from December 24th, [redacted] to December 26th, [redacted]. For further assistance, please feel free to contact me at [redacted]. Thank you!

Hello everyone, recently I had an issue while booking a stay on Agoda. At one point during the process, I got a "session expired" message on my screen. I proceeded to book again, and later discovered I had unintentionally made two bookings when I received two confirmation emails. I attempted to cancel the first booking, but unfortunately, it was marked as "non-refundable," and I was charged a cancellation fee equivalent to the booking fee. I appreciate any assistance you can provide. Thank you in advance for your help.

I am inquiring about my reservation with booking code [redacted]07. Initially, the total price for the booking was stated as [redacted].76 USD, which converted to around [redacted] EUR. However, upon receiving the payment message recently, I noticed that the amount I paid in EUR exceeded the original quote. Even after accounting for fluctuations in exchange rates, the increase in price seems unjustified. I would appreciate a refund for the difference. Thank you.

Hello, I'm reaching out about my upcoming booking on December 24-26, [redacted] with reference no. [redacted]44. The Bantayan Nature Park and Resort information office has recommended that I cancel my reservation due to the potential adverse weather conditions expected to impact the Northern Part of Cebu and Visayas Region, specifically Bantayan Island. There is a forecast for a typhoon at SIGNAL 2 on December 24, [redacted], at 2:00 AM, as per PAG-ASA. Due to this weather prediction, all ferries going to Bantayan Island are strictly prohibited. Therefore, I kindly request a refund for my booking fee of P5,[redacted].84 to be processed promptly. I would greatly appreciate swift assistance with this matter. Thank you and best regards.

I made a reservation for a room, arrived yesterday, and they said they didn't have it. They asked me to book again, which I did. I waited, came back, waited for hours, but still no room. I had to return home. I spoke with someone on the phone and explained that I have proof of the payment taken from my husband and myself, but it shows in my child's name, Saniya Williams. I am back home now, and it's Sunday morning. Can I stay Sunday night and check out on Monday as this situation wasn't my fault, and my money was taken for an overnight stay?

While browsing through hotels on Agoda, I accidentally booked a room when I was just trying to check the price. Unfortunately, my credit card was charged automatically as it was saved on the site. The reservation is non-refundable, but I am hoping to cancel it. When I tried to reach out to my credit card company, they advised me to contact Agoda first. I have now sent an email to Agoda's customer service and I'm awaiting their response. Hopefully, I reached the correct email address for assistance.

Hello, I am Prakash. I booked a room at Airport Inn for the 18th Dec [redacted] to 19th Dec [redacted], and the payment has been deducted from my account. However, upon arrival, the hotel refused to honor my booking stating they do not accept reservations from Agoda or Oyo. This situation was quite unexpected and caused me significant inconvenience in finding alternative accommodations last minute. I reached out to Oyo, and they confirmed with the hotel and assured me that Agoda would process the refund promptly. I am eagerly awaiting the refund. Thank you, Prakash

I was looking for hotels in Sydney as my partner and I need to fly there urgently due to my father-in-law's illness. Unfortunately, I mistakenly booked a room in Southport instead of Sydney. I need to get a refund for this booking as we are already facing unexpected expenses. The booking was made today at Arrival Lodge Southport, QLD. The reservation number is [redacted][redacted]38.

Dear Customer Service, I made a reservation through Agoda approximately one month ago for the Country Comfort Inn in Perth, Australia. Unfortunately, I mistakenly booked the wrong date and actually needed the accommodation three weeks prior. When I contacted the Country Comfort Inn, I was informed that to receive a refund, I needed to cancel within 24 hours of booking, which I attempted to do, only to find my booking had disappeared from the system. Despite my efforts to rectify the situation with the Inn, I was directed to contact Agoda directly. I am seeking either a refund or to have the booking reinstated. I have already made the payment and am hopeful for a prompt response from your agency, especially given the holiday season. Thank you for your attention to this matter. Best regards, Sean

I'm experiencing an issue with Agoda where despite receiving a booking confirmation, I was told my credit card couldn't be processed. Even after re-entering my details multiple times, the site insists the information is incorrect. I've attempted different cards, all resulting in the same message of incorrect details. This is preventing me from making a booking despite my card being valid. I would appreciate it if this issue could be resolved promptly.

As a regular customer, I booked a room at homerent@Siri condo from 22/12 - 29/12 (booking ID: [redacted]85). Unfortunately, it took me 1.5 hours in the dark, cold night to track down the owner's phone number with the help of other condo owners just to check in. Once in the unit, there were no basic amenities like drinking water, bowls, forks, spoons, a boiler, or even toilet paper. The pillows were uncomfortably hard, making it difficult to sleep well. Unlike other condo owners in the building who offer helpful services, my room owner insisted I fend for myself when I called them. After many years of booking with your company, this is the first time I've faced such poor service. With seven more days left in my stay, I hope to be relocated to a better place as I am extremely frustrated with the current situation.

I made a reservation at the hotel with booking number [redacted]61 for December 20th. Unfortunately, I had to leave due to the rude behavior of the staff. The manager, the rudest person I've encountered, even had the audacity to insult me for having a friend help me with my bags to my room on the 2nd floor. This incident cost me time, money on taxis to find a new room, missing an important business meeting, and potentially losing a significant work contract. I have been a loyal customer for six years and have spent a considerable amount with your company. My account details are linked to my email address [redacted]

I am reaching out to ask for assistance in canceling a booking on Agoda home for our guest, Tetsuya Fuiwara, with booking ID: [redacted]68. The guest was supposed to check-in on December 25, [redacted], and check out on December 31, [redacted], at ISANN LODGE hosted by Sothea Seng. Unfortunately, we do not have the luxury Wooden Villa room type available for them as booked and are trying to find an alternative room. However, they are insisting on canceling the booking without any fees.

Hello, my booking number is [redacted]77 for the Normandie Inn at 30 Bourke Street, North Wollongong, New South Wales, Australia on 01/24/20. Today, I visited the property and found it below par. I spoke with Mary at reception, and she indicated I could request a cancellation. Although the booking is non-refundable, Mary suggested contacting Agoda. She mentioned she could offer a refund without a fee. I am dissatisfied with the accommodation standard and will escalate the issue if I cannot secure a refund, including involving health authorities. Regards, Michelle.

I made a booking on December 17th with the booking ID [redacted]57. However, I made a mistake and canceled the booking about 5 minutes after it was confirmed. Even though I selected the free cancellation option, Agoda charged me the full cost of [redacted] THB. It has been a week, and I am still waiting for my refund, which is causing me significant inconvenience. Is there any way to expedite this process or get clarity on when I can expect to receive my refund? Thank you.

I reserved two rooms at the Premier Hotel in Klang, Malaysia. I encountered issues during booking with no confirmation for the first attempt, causing frustration as the loading icon continued endlessly. Subsequently, I successfully made a second booking for the same hotel. However, the booking process was time-consuming, exceeding almost half an hour due to system inefficiencies. Currently, I have two bookings but only require one for our group of four. I need assistance in canceling one of the reservations. My concerns are regarding the fluctuation in currency from SGD to USD during payment, discrepancies in pricing between the two bookings, and the overall poor performance of the system. The lack of customer support and communication exacerbates the negative booking experience. It is recommended to implement a spell check feature for customer convenience. I await a prompt response to address these issues and improve the booking process for future users.

Could you kindly inform the guest that unfortunately, we do not have any double rooms available at the moment? We only have smart saver rooms available at a reduced rate, but these rooms are for single occupancy only. To avoid any inconvenience for the guest upon arrival, please cancel the booking as the double occupancy rooms are unavailable. If possible, could you please provide us with the guest's contact details? The Ginger Hotel Management team contacted us today, informing us that there are no rooms available for booking ID [redacted]61 and [redacted]49. Therefore, we kindly request an immediate refund of the entire amount. Thank you.

Hello, I am contacting you regarding my reservation under booking number # [redacted]86. I made a reservation for 3 adults and 1 child, aged 10, for the Water Villa with Jacuzzi (half board), as indicated on my receipt. However, I recently received an email from Kandima stating that the room is intended for only 3 adults. This discrepancy is concerning, as my original booking clearly specified accommodations for all members of my party. I am confident that this can be resolved without any additional charges, as this information was not provided during the booking process. Given my frequent bookings through Agoda, I trust that this issue will be addressed promptly. I eagerly await your response.

I made a booking at Nova Hotel Armenia by mistake (Booking ID #[redacted]09, check-in February 10, [redacted]). I was just browsing and checking prices when I accidentally booked it. Since my card details are saved in the Agoda system, the booking went through without requiring my pin or authorization code. I need to cancel this reservation and get a full refund. Please assist me with this matter.

Good morning, my name is Mohamad Ibariyah. I booked a holiday through Agoda for December 26-28, [redacted], at Tok Bali Aman Resort in Kelantan. Unfortunately, my family can't make it. I contacted the hotel to reschedule, and they agreed. They just need the voucher letter from Agoda. My reservation numbers are [redacted]81 and [redacted]21 under the name Mohamad Ibariyah Iberahim. I already made the payment. Thank you in advance for your cooperation.