Ref. ********* &***********Ref. to the above booking codes at Suan Sampran Riverside on...

GetHuman-ppariyan's customer service issue with Agoda from October 2019

Help with my Agoda issue
The issue in GetHuman-ppariyan's own words
Ref. ********* &***********Ref. to the above booking codes at Suan Sampran Riverside on wed **-thurs. ** Oct **** and thurs ** Oct -Fri* Nov. I like to seek Agoda's kind consideration for room booking amendment without addition charge or payment. **Due to a tragic and sudden situation, my mother passed away on Saturday ** October and I have to stay in Bangkok to hold her funeral from ** Oct to * Nov.**I tried to manage my booking and found out that it seems additional charge is as high as another full payment. **I therefore like to request booking amendments from the above dates to Wed ** Nov to Fri ** Nov **** without additional payment or more affordable rate.**I have been a very long time customer of agoda and have never made any amendments* special requests. i hope you would consider this as an exceptional circumstance.**Please let me know your reply. Hope to hear your favourable reply.**Thank you.**Best regards,*Pidchaya

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Agoda

Customer service issue
Reported by GetHuman-ppariyan
Oct 28th, 2019 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 40602 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-ppariyan started working on this issue
Oct 28th, 2019 4:47am
GetHuman-ppariyan shared this issue with your circles on Google+
Oct 28th, 2019 4:48am
GetHuman-ppariyan confirmed the issue is fixed. Hooray!
Oct 30th, 2019 10:00am