Agoda Customer Service Issues

Hello, I've been assigned by my boss to reserve a room at Go Hotel North Edsa through Agoda. However, I mistakenly chose the Go Hotel 'CUBAO' branch. Consequently, I canceled the booking. I am concerned about whether the payment has already been processed on the credit card provided. Refunding a large amount from my personal funds due to this mistake would be difficult as the booking was for a company business activity. Booking ID: [redacted]92 I would appreciate any assistance with this matter. Thank you. Best regards,

I used a credit card for a booking, but received an email saying the transaction didn't go through. I tried updating the card details through the provided link, but even my debit card didn't work. I went ahead and made a new booking on Agoda with the same merchant, Zen Rooms, and canceled the previous booking due to the card issue. My worry is that I might still be charged for the cancellation of the initial booking even though I attempted to update my card details. I would like to receive an email confirming that I won't be charged for the cancellation of the previous booking.

We made reservations through Agoda for 3 rooms from October 25 to October 30 on the remote island of Havelock. Upon arrival, the hotel claimed no knowledge of our booking and refused to provide rooms. Due to poor phone reception, contacting customer service was impossible. An email from the hotel confirms they are not affiliated with Agoda. Agoda charged $[redacted] on October 21, and despite not receiving the rooms we paid for, I have been unsuccessful in obtaining a refund or reaching customer service. Consequently, we had to secure more costly alternative accommodation. I reside in Bangalore, India.

On October 31st, I made a booking for travels in Thailand. I purchased a one-way plane ticket from Cebu to Clark, Philippines, along with a hotel booking and another one-way ticket from Clark to Cebu for December 16th at 6 a.m. After receiving a notification from AGODA that the December 16th booking did not process, I made a reservation through a different website. Later, I unexpectedly received a confirmation email from AGODA for the original booking. I am now seeking to cancel this duplicate booking as I already secured my flight. The ticket number is [redacted][redacted], costing 1,[redacted].43 Thai baht. The AGODA booking number is [redacted]81. Despite contacting AGODA via Facebook and attempting to reach their Thailand phone number without success, I remain frustrated with this situation. I have evidence of the initial email from AGODA indicating the flight was not booked and no charges were made before the unexpected confirmation.

Yesterday, I made a reservation at the California Hotel Deira through Agoda. Despite payment being made, upon arrival, the hotel had no record of my booking and no response from Agoda's customer care after waiting for an hour. Eventually, I booked another hotel through Oyo due to the inconvenience. The lack of confirmation and the time wasted in the hotel lobby caused frustration. The hotel staff mentioned that the room was already occupied with no vacancies, raising the question of why payment was accepted without room availability. My attempts to reach Agoda's customer service were unsuccessful. I possess payment details and the receptionist's acknowledgment of the lack of room availability. It feels like a breach of trust. I am seeking a refund for the payment made.

I recently made a reservation at Riley’s Crystalbrook Hotel in Cairns but mistakenly booked it for the wrong date. I intended to book for the 12th of November, not the 13th. I tried to amend the booking online but was unsuccessful. My family members who were staying at the hotel last night also tried to help this morning but were informed I needed to contact you directly. My Agoda booking number is [redacted]09. We will be arriving in Cairns on the 12th of November from Bali and would like to move our reservation to that date. I would appreciate your assistance with this matter. Please send me an email confirmation when the change is made. Thank you for your help.

I received an email regarding my booking at Glass Resort with Booking ID: [redacted]05. They mentioned that the credit card I provided could not be processed and I need to update my payment information within 24 hours to avoid cancellation. I am concerned about this issue and need assistance as soon as possible. Thank you. - Doreen L.

We had a challenging experience with Agoda and Booking.com. We made a hotel reservation through Booking.com, but it redirected us to Agoda, causing a mix-up in the names on the booking. Despite our efforts to correct it, both the hotel and Booking.com refused to assist. As a result, we had to book again and lost the refunds. It's frustrating to be caught in the middle of this situation, with both companies pointing fingers at each other. We are seeking assistance to resolve this issue and reclaim our funds. Feel free to reach out if you require additional details. Thank you.

Hello, I am a traveler from Sydney and encountered an issue during my trip to Europe from September 28 to October 18. I made a hotel reservation in Germany through Booking.com but mistakenly selected the wrong month. I tried to cancel through Booking.com, but they informed me it was non-refundable and directed me to contact the hotel directly. I reached out to the hotel, but they advised me to contact Agoda, which has not been successful. I am now back in Sydney attempting to cancel a room booking for November 15 and receive a refund of $[redacted]. Any assistance with this matter would be greatly appreciated. Thank you.

Subject: Issue with Agoda Booking NO [redacted]29 On July 30, [redacted], I made a reservation on Agoda's website for a two-night stay at Anugraha Boutique Hotel on October 4th and 5th, [redacted]. This was meant to be a special birthday celebration for my wife. Upon arrival during heavy rain on a motorcycle, we were directed to Pulai Spring Resort for check-in. To our surprise, Anugraha Hotel was closed, unknown to us or Agoda. After a lengthy wait and failed attempts to contact Agoda for assistance, we were offered a new booking nearby or a free cancellation as a "favor" with no apology. The blame seemed unjustly placed on us. The entire experience left us disappointed and questioning Agoda's reliability. Questions remain: 1) How did Agoda advertise a closed hotel? 2) What is the purpose of an international helpline if no one answers? 3) Shouldn't Agoda offer compensation for disrupting our plans? After this disappointing incident, I am hesitant to use Agoda again compared to other online booking platforms. Thank you.

Hello, I recently made an online booking with Agoda for "Spot on [redacted] New Shiv Shakti" on the 26th and 27th of October [redacted] with Reservation Number: [redacted]49. Upon arrival, the manager asked me to cancel the booking and pay in cash, which I couldn't do since I had no internet access. The manager then contacted someone from OYO who said I would receive a refund, but I have not received it yet. Additionally, I had another issue with Reservation Number: [redacted]65 at Sharma Guest House. Despite booking and paying online, the Guest House seemed non-existent. After searching for over 30 minutes and finding the contact number inactive, we had to rent another room. I am seeking a refund for both situations. Thank you, M. Miosga

I am disappointed with my experience at the Subic Bay Yacht Club. The facility is old, dirty, and under construction, making it unsafe for my family, including several elderly members and a toddler. The front desk staff lacks knowledge about the area and suggested I find directions online. This unacceptable response has led me to request to cut my trip short. I am greatly dissatisfied with Agoda for promoting this resort. I am hoping for a resolution to this unfortunate situation.

Dear Mr. Leiserowitz, I was a guest at Red Rock hotel this past weekend with reservations for Saturday to Monday. Upon my arrival on Saturday at 3pm, I tipped the bellman, valet, and front desk assistant in appreciation of their services after my long drive. After settling in and going to the lobby to retrieve my car, I experienced an issue with the valet service. I was given both valet tickets, causing confusion and a delay in retrieving my car as my keys had been misplaced. This resulted in a significant inconvenience for me. To compound the situation, some valet workers were unprofessional in their behavior towards me. This treatment does not align with the standard of customer service one would expect from Red Rock hotel. I raised my concerns with Eric, the supervisor on duty, and requested a refund. However, I did not receive any documentation for the refund and have not seen it reflected in my bank account. I hope you can provide clarification on the status of my refund. Thank you for your attention to this matter. Sincerely, Nina D.

Dear Von, I wanted to thank you for selecting Balay Paragua for your stay. If you would like to cancel your booking, kindly reach out to Agoda as this is under their purview. Please send them a screenshot of this message granting permission for the cancellation. Warm regards, Weng

This company is fake and fraudulent. Please avoid booking with them. I had a terrible experience where I paid in advance but the hotel did not honor my booking. They claimed they had no confirmation from Agoda. The service was rude, and I demand a refund. Agoda needs to resolve this. There is no customer service available. It feels like a waste of money and time. Do not use Agoda; they only care about taking your money and not about helping you. I reached the hotel with all my booking documents but was told they had no record from Agoda and accused them of being a fraudulent company. Despite showing all confirmation emails, the hotel staff refused to accommodate me. It was a distressing experience. I need my money back or will take legal action. Desperate for a resolution. - D.M. Desai.

Hi Agoda, I have a question about my booking with Booking ID: [redacted]09. On 5 Nov [redacted] at 15:22, I received an email stating that the hotel couldn't process the credit card provided and that I needed to give alternative card details within 24 hours to avoid cancellation. I missed the 24-hour deadline, but I haven't received a cancellation email yet, and it's been over 24 hours. Could you please confirm the status of my booking for me? If it's canceled, I'll need to make a new reservation. If it's still valid, I plan to pay at the property upon arrival. I appreciate your assistance with this matter. Thank you. Best, Husna

I booked a hotel in Ajman at OYO [redacted] Al Rayan and traveled from Dubai to find out upon arrival that the hotel did not have a contract with OYO. This mistake was not mine as a guest. OYO failed to assist me with finding an alternative. They assured me a refund for Booking ID [redacted]39 for the total amount of [redacted]. I am seeking an update on the refund status. Subsequently, I booked another hotel, Mariana Hotel, as I had to return to Dubai due to being unable to find another hotel in Ajman. Booking ID [redacted]43. However, upon calling the hotel, they informed me that there was no booking made. I had to return to my friend's place, only to discover another deduction from my account. This is unacceptable. I am demanding a full refund for both bookings. If the refund is not processed within the next three days, I will take this matter to various social media platforms.

Booking ID# [redacted]68 I am extremely disappointed with Agoda after my recent experience. I made a reservation for the Raj Inn - Spot on [redacted] hotel in Kerala for my family. I paid in full at the time of booking. Upon arrival at the Raj Inn location, I was shocked to find it situated in the middle of a highway. Accidentally, I contacted Oyo who provided me with the Raj Inn's contact number. However, the hotel staff claimed they had no affiliation with Oyo. After speaking with an Oyo customer care manager, I was informed that Agoda would be responsible for issuing a refund. The lack of communication between Oyo and Agoda has left me puzzled and frustrated.

Hello, I made a reservation for two rooms on November 8 at the Yoy hotel in Sharjah. I will share my booking details in an attached picture. Upon arrival, I was assigned two rooms on different floors, which was inconvenient as my elderly mother cannot sleep alone. The receptionist was incredibly impolite during this process. I am a loyal customer who usually books through Agoda and recommends it to friends. If my concerns are not addressed, I will no longer use your services. The hotel rooms were unclean, lacked Wi-Fi, and the parking access road was too narrow. The unpleasant reception experience left me feeling anxious and deprived of sleep.

Hello, I made a reservation for two rooms on November 8th in Sharjah at Yoy. I will attach my booking number in a picture. The hotel provided me with two rooms on different floors, which was inconvenient as my elderly mother cannot sleep alone. The receptionist was extremely rude to me. Typically, I book through Agoda and recommend it to friends. If my complaint is not addressed, I will refrain from booking with you in the future. The hotel rooms were unclean, lacked WiFi, and the parking access road was too narrow. I barely slept due to the unpleasant reception experience. As I only utilized one room, I would like a refund for the second room.