From: Steven Henkelman ******@***.com**Date: Sat, ** Oct **** at *:** pm*Subject: Fwd...

GetHuman-smhenk's customer service issue with Agoda from October 2019

Help with my Agoda issue
The issue in GetHuman-smhenk's own words
From: Steven Henkelman ******@***.com**Date: Sat, ** Oct **** at *:** pm*Subject: Fwd: SIA E-Ticket - ** Oct CMBSIN for Henkelman, Steven Michael Mr*To: *****@***.com ******@***.com****I can’t get thru to your contact centre by phone as the singapore call centre is only taking emergency calls **I need to change the date of this ticket that is attached below ***There is exactly the same flight on ** th january ****. Which i would like to boolk as a matter or urgency .** The flight is as fiollws **Colombo to coolomgatta (*price is $*** ) Aud . As listed on skyscanner ** It leaves colombo on ** th january **** atOO : ** and arriives OOL at **:** .**It has one stop in singapore .**My creit card number is ********************Exp *******Steven henkelman **The best way to contact me is by email **Once i get your email to confirm the price change , i wil transfer funds to the credit catd and i will email you back to give you final authorisation to make the change ASAP AND AS A MATTER OR URGENCY .** Please note i require an aisle seat ANYWHERE, ON THE AIRCRAFT , if there is an additional charge for this please let me know but in would appreciate you making a seat allocation as long as it is an aisle seat anywhere on aircraft ** I do not have any meal requirements***Could someone please call me or reply email to confirm the date change and the cost as well as the aisle seat allocation** If there is NO AISLE seat then i will take any a AVAILABLE seat on the aircRAFT ** I need to transfer into this account before you arttempt to debit this card and i also would lie to know what the cost will be for the date change .****************can you contact me at ** am or ***pm sunday **th October sri lankan time **TO CONFIRM ...**I need to CANCEL , the ticket below and rebook a new flight for ** th january **** as specified .**Please see below the ticket i wish to transfer to the new date for **th January Colombo to Cooloogatta arriving OOL at *** am on **th january ****** the flght number i am wanting to change is is sq**** . colombo to cooloongatta qld australia date of travel that is laready booked is **th October ******Many thanks

GetHuman-smhenk did not yet indicate what Agoda should do to make this right.

How GetHuman-smhenk fixed the problem
Singapore Airlunes is redirecting calls to AGODA , even when the booking is made directly with singapore airlines .**I got through to Agoda by making up a fake booking number ( after a number of attempts ) , and the numbers provided by AGODA FOR SINGAPRE AIRLINES WERE ALL INCORRECT . **I finally got thru to Singapore airlines in australia ( Adelaide ) , Amd was able to change by booking , even though I am in Sri Lanka .**ALL THE CONTACT NUMBERS LISTED ON SINGAPORE AIR .COM FOR THEIR CALL CENTRES ARE INCORRECT . ( for singapore ) , the number listed for COLOMBO is correct .**The UK NUMBERS LISTED IN SINGAPORE AIR PUT ME THRU TI CAR RENTAL COMPANIES AND TRAVEL I SURANCE THAT WERE NOT AFFILIATED. WITH SINGAPORE AIR . , the number listed for singapore air for call centre in Singapore puts you thru to Agoda , abd once. Put thru to Agoda no one knows the number for singapore air in*Singapore , Amd even the COLOMBO singapore AUD coukd not give me the number for singapore air in Singapore .*This is disgraceful for the number one airline in the workd . There is an active agenda by singapore air , to make telephone bookings IMPOSSIBLE . I had a problem with. My credit cars that would not let me make a booking. Online .**I suggest that anyone wanting to make a telephone booking for singapore air call the contact centre in Adelaide Australia as I called contact centres all over the wotld and all numbers were incorrect . I just do not understand how singapore airlines can ge away with this . I my case I was wanting to do a date change on my ticket and I think they create this frustration to prevent people making contact and force them into making a new booking instead of date change , so they end up charging for * seperate fares and they also minimise costs , by labour required to make a date change ( the date change cost me *** AUD ) which is bad enough and maybe about *** AUD in intermational calls , as I coukd not get a correct number for a call centre . This is disgusting appalling shockingly bad customer service , for which singapore Airlunes do not deserve their reputation as best airline in the world . I think I will fly North Korean and call up Kim , I might get better service from this one star rated airline reputed to be the worst in the workd but they now have stiff. Conpetition from these rude arrogant careless airline that is singapore airlines THE BEST AURLINE IN THE WORKD YEAH YEAH YEAH . DISGUSTING AND APPALLING !!
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Agoda

Customer service issue
Reported by GetHuman-smhenk
Oct 26th, 2019 - 2 years ago
Fixed
GetHuman-smhenk shared how to fix
Seen by 7 customers so far
Similar issue to 40484 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-smhenk started working on this issue
Oct 26th, 2019 12:12pm
GetHuman-smhenk confirmed the issue is fixed. Hooray!
Oct 29th, 2019 12:05pm
GetHuman-smhenk confirmed the issue is fixed. Hooray!
Oct 29th, 2019 3:58pm

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