Hello,*My name is David Hamrouni. I stay at the CityState Tower Hotel, when I visit the...

GetHuman3831875's Complaint About My Stay issue with Agoda from October 2019

Help with my Agoda issue
First: share to improve GetHuman3831875's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3831875 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman3831875's own words
Hello,*My name is David Hamrouni. I stay at the CityState Tower Hotel, when I visit the Philippines, Since May ****.Normally, I have nothing to complain about.Service, peoples, management and food are great.But this time, I am really pissed off.First the room is supposed to be a superior room but I got a standard room.I know the sizes because mostly of time I take a standard room. It is not question of money but a standard room is enough. I already stayed in superior rooms and they are a lot better than this one. Explain please.**Second, the wifi ***** and not a bit. When I came here the first time in ****, the WiFi was a lot better than today. Even my last visit on last April-May ****, never suffered that much. The problem is not the Wifi itself but the configuration or the location of the Access points and believe me, I am an IT Analyst.Here are some snapshots taken from my computer because, I use my laptop to answer to customers even if I am on vacations. And I can guarantee you, it really **** even at * am.*Third, I woke up this morning and there was no water. I called the front desk and they sent me someone (a plumber probably) to fix that. But the guy, and it is not his fault, does not seem now what is going on or if there is problem of water shortening.*Anyway, For all of these, I would like to ask you to revise my stay and grant me a compensation. I am supposed to be here again on Nov *st to Nov *th. I wish I can continue coming to this nice place and enjoy my stay here.*I will send the same email to Agoda.ca to find out what are the issues and how we can solve this.*Best Regards,

GetHuman3831875 did not yet indicate what Agoda should do to make this right.

How GetHuman3831875 fixed the problem

We are waiting for GetHuman3831875 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Agoda

Complaint About My Stay issue
Reported by GetHuman3831875
Oct 26th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 40463 others
0 customers following this

Timeline

GetHuman3831875 started working on this issue
Oct 26th, 2019 7:44am
GetHuman3831875 indicated the issue is not fixed yet.
Oct 28th, 2019 6:30pm
GetHuman3831875 indicated the issue is not fixed yet.
Oct 29th, 2019 8:35am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers