I have already forwarded the receipt as instructed by Agoda.**Please issue full refund...

GetHuman-tengrodr's Complaint About My Stay issue with Agoda from October 2019

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The issue in GetHuman-tengrodr's own words
I have already forwarded the receipt as instructed by Agoda.**Please issue full refund for the initial booking plus the hotel stay**Dear Walter Rodriguez,**Greetings from Agoda!**With reference to your booking ID ********* as detailed below:**Hotel: Emirates Grand Hotel*Room Type: Deluxe Room*City*Country: Dubai*United Arab Emirates*Arrival: October **, *****Departure: November *, ******Cancellation and Change Policy: This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).**We are sorry for the inconvenience, this reservation was already cancelled free of charge and we issued the full refund of AUD ***.**. You may book directly with the hotel with the same room type. You advised us that the room rate is AED *,****night which is approximately AUD ***.***night. Kindly reply to this email with the receipt as a proof of payment from the hotel and we will forward it to our supplier for your refund. Thank you

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Agoda

Complaint About My Stay issue
Reported by GetHuman-tengrodr
Oct 30th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 40852 others
0 customers following this

Timeline

GetHuman-tengrodr started working on this issue
Oct 30th, 2019 4:58pm