I had booked two deluxe double rooms in Hotel Golden Sand, Velankanni, Tamilnadu, India...

GetHuman3354807's Complaint About My Stay issue with Agoda from August 2019

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The issue in GetHuman3354807's own words
I had booked two deluxe double rooms in Hotel Golden Sand, Velankanni, Tamilnadu, India for the period **-**th July by the booking Id:*********.*Before the start of the journey I had enquired about checkin and checkout time. They told me it is **hrs duration.*Based on this info, we reached there by * am on **th . On asking for the room, they asked us to wait. By **:** they told us only one room is vacant. We agreed as we wane*ted to go to church by *am. On reaching that room we found it very dirty and not worth for a deluxe room. Further asking the reception, they told deluxe room will be available by ** am. Meanwhile we are seeing people who are coming directly are given rooms immediately.**By ** am we reached back and by **.** am we were given Room n*.*** & ***.Both rooms were substandard anddirty rooms, not even worthy to be called standard rooms. Cots were fixed concrete cots, bedsheets were dirty, no toiletries, full of dust, bathrooms awful and unclean. Even the corridors were full of dust. On telling this to the staff, they were very rude and told us, you will get only these rooms if you book through agoda.**Regarding checkout, they told we have checkout by *am on **th. On questioning that the *nd room was given only at **.** am, they allowed us to retain one room up to **am.*This is the first bad experience I had with your firm. Please do the needful*regards*Helen Basil

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Agoda

Complaint About My Stay issue
Reported by GetHuman3354807
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 34752 others
0 customers following this

Timeline

GetHuman3354807 started working on this issue
Aug 2nd, 2019 9:46am
GetHuman3354807 indicated the issue is not fixed yet.
Aug 5th, 2019 10:01am
GetHuman3354807 indicated the issue is not fixed yet.
Aug 5th, 2019 11:28am
GetHuman3354807 indicated the issue is not fixed yet.
Aug 7th, 2019 9:56am

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