I want to make a complain about this hostel. Called them for a lower bed Due to my leg...

GetHuman3080545's Refund My Booking issue with Agoda from June 2019

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3080545's own words
I want to make a complain about this hostel. Called them for a lower bed Due to my leg pain can't or very hard to climb up upper bed. The staff answer call named DEWA and also I did mentioned in booking but not sure why not show up to them. On **:** check in and they give me upper bed so I told them no as I have requested lower bed. So, I told them pleas help me see if able get lower bed but they refused. And ask me to cancel the booking and stay somewhere else.**Out of no choice I stayed at other guest house which is pay more expensive(I can send you the receipt if you want), hence, I would like a fairly answer and action from your end. I know it's non refundable and is pay and property, but it's not my fault it's the hostel fault. **Ps. Been tried email agoda since * June but the email didn't get through**Thanks *Vivian po siok ciu

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Agoda

Refund My Booking issue
Reported by GetHuman3080545
Jun 13th, 2019 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 32067 others
0 customers following this

Timeline

GetHuman3080545 started working on this issue
Jun 13th, 2019 2:25pm

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