I want to make a complain about this hostel. Called them for a lower bed Due to my leg...

GetHuman3080545's Refund My Booking issue with Agoda from June 2019

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The issue in GetHuman3080545's own words
I want to make a complain about this hostel. Called them for a lower bed Due to my leg pain can't or very hard to climb up upper bed. The staff answer call named DEWA and also I did mentioned in booking but not sure why not show up to them. On **:** check in and they give me upper bed so I told them no as I have requested lower bed. So, I told them pleas help me see if able get lower bed but they refused. And ask me to cancel the booking and stay somewhere else.**Out of no choice I stayed at other guest house which is pay more expensive(I can send you the receipt if you want), hence, I would like a fairly answer and action from your end. I know it's non refundable and is pay and property, but it's not my fault it's the hostel fault. **Ps. Been tried email agoda since * June but the email didn't get through**Thanks *Vivian po siok ciu

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Refund My Booking issue
Reported by GetHuman3080545
Jun 13th, 2019 - 4 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 32067 others
0 customers following this


GetHuman3080545 started working on this issue
Jun 13th, 2019 2:25pm

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