Requested smoking room or room with balcony...specifically asked for this condition.On...

GetHuman-morfesse's customer service issue with Agoda from June 2019

Help with my Agoda issue
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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-morfesse's own words
Requested smoking room or room with balcony...specifically asked for this condition.On arrival at hotel they advise they dont have smoking rooms but have a common balcony on *th floor available until ** pm.This is not what I requested I asked to cancel booking they said they wont give me any help and they will keep money they have already taken for four nights in advance.I want to leave this hotel and only pay for the night*nights I have stayed I want the balance refunded. Or at least two It is very hard to get any assistance from the hotel or Agoda....they say they dont know how to contact agoda.I tried phoning you but could not find a way to get my phone call to get connected.,...please please please answer my email...I ....Need....Your ....Assistance.Your company bombards my email box with promtions but getting in touch with customer service is very difficult...,Help.,...Help.....Help....PLEEEEZE. Regards C.Morfesse

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Agoda

Customer service issue
Reported by GetHuman-morfesse
Jun 5th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 31561 others
0 customers following this

Timeline

GetHuman-morfesse started working on this issue
Jun 5th, 2019 12:49am
GetHuman-morfesse shared this issue with followers on Twitter
Jun 5th, 2019 12:49am

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