I rented * dbl rms from you at Econolodge in Clive, DM Iowa to be used on Mar **th. Yo...

GetHuman-grammacr's Complaint About My Stay issue with Agoda from April 2019

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The issue in GetHuman-grammacr's own words
I rented * dbl rms from you at Econolodge in Clive, DM Iowa to be used on Mar **th. You charged my MC for around $***.**. We checked in before going to our Womens Conference. When we came back to our room all was ok until the Ladies in * of the rooms came to me and said they had bed bugs. They went to front Office and were given another room, but it had No Heat, they were given another room but it had Ants all over the bathroom pouring through a big crack along the tub. Again they were moved to their *th room only to find a messy bed unmade, wet towels on the floor, and Pee stains all over the toilet seat. I went to the office in the morning and discussed the matter with the Staff who told me they would Reimburse the money for the first room to my credit card, which hasn't happened. I called hotel Again today only to be informed that I have to contact you, which I've been tried to do several times,to no avail.* PLEASE LET ME KNOW TODAY, WHAT I NEED TO DO TO GET MY MONEY BACK

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Agoda

Complaint About My Stay issue
Reported by GetHuman-grammacr
Apr 8th, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 28051 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-grammacr started working on this issue
Apr 8th, 2019 6:58pm
GetHuman-grammacr indicated the issue is not fixed yet.
Apr 9th, 2019 6:11am
GetHuman-grammacr indicated the issue is not fixed yet.
Apr 11th, 2019 7:49pm
GetHuman-grammacr indicated the issue is not fixed yet.
Apr 11th, 2019 7:51pm
GetHuman-grammacr indicated the issue is not fixed yet.
Apr 11th, 2019 7:52pm