I have make a reservation at Amamas Boutique Hotel through your site with the booking i...

GetHuman2646702's customer service issue with Agoda from March 2019

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I have make a reservation at Amamas Boutique Hotel through your site with the booking id: *********. However, I mis-choosing the date and I unable to change the date. So my family just direct walk in for the booking. I did contacting the hotel and they told me can cancel without any charges. But I received the email from customer service that my credit card may have been pre-charged by the property. Do I still get charges by the property if the the hotel has promised me that no fees will be charged on my credit card.
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Agoda

Customer service issue
Reported by GetHuman2646702
Mar 31st, 2019 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 13 customers so far
Similar issue to 27441 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman2646702 started working on this issue
Mar 31st 11:45am
GetHuman2646702 indicated the issue is not fixed yet.
Apr 1st 12:54am
GetHuman2646702 indicated the issue is not fixed yet.
Apr 1st 10:10am
GetHuman2646702 confirmed the issue is fixed. Hooray!
Apr 1st 10:10am