Dear Agoda team...my bank account (credit card) was charged for amount of ***,** kn...

GetHuman2600051's Overcharged for stay issue with Agoda from March 2019

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The issue in GetHuman2600051's own words
Dear Agoda team...my bank account (credit card) was charged for amount of ***,** kn (**,** euro) from Agoda.com but i have never used any services from Agoda or booked anything on Agoda...i think that someone abused my credit card details but i cant see who...Can you please tell me for which reservation this amount was charged or service was from my bank account?Please contact me back by phone or trough e-mail, ( i will give you my credit card details, exact time when i was charged from Agoda.com **.**.****. **:**) and please help my find out who have abused my credit card details or how it happend that Agoda.com charges me for some servise which i never had order....Hope that you will help me to understand what happend with that and to protect myself from abuse in future..My phone number is ************** .Thanks in advance *Miroslav *akni*

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Agoda

Overcharged for stay issue
Reported by GetHuman2600051
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 27011 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman2600051 started working on this issue
Mar 26th, 2019 9:27pm
GetHuman2600051 indicated the issue is not fixed yet.
Mar 29th, 2019 9:40pm
GetHuman2600051 indicated the issue is not fixed yet.
Mar 29th, 2019 9:41pm