We prepaid the reservation no.two, three, zero, seven, three, one, eight, six, seven...

GetHuman2583127's customer service issue with Agoda from March 2019

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The issue in GetHuman2583127's own words
We prepaid the reservation no.two, three, zero, seven, three, one, eight, six, seven (*********) but when we arrived there was no room for us! they double booked our room even though they knew we are coming cause we were emailing with them. First night was terrible we were tired, hungry. they wanted to give us room in another place which was dirty, lonely, scary and wiith one bed only. We were three adults. We said we cant stay there so they started calling other hotels until they took us to another hotel with room with two beds. we were so pissed of, tired and hungry so we stayed there one night. The next day they said we will get our room. We went with our luggage all the way to their hotel, got the room. But there was NO hot water. We called Eduardo and sms him but he didnt answer us. The next morning we told the cleaning guy that there is NO hot water. He said he will fix it. But he didnt! At the evening we again didnt have hot water! We called Eduardo and what he had to tell us was "Thank you for your information". We were shocked. The next morning we left already. There were NO hot water all our stay for us * persons. The servise there was terrible. There is no one to answer you. They lied to us all the time. They only care about the money and after they dont care about us. This place was the terrible place we have been in ever. WE ASK YOU TO GET A REFUND OFF ALL OUR MONEY BACK! DON'T PAY THIS HOTEL. THEY ARE DISHONOST PEOPLE WHI TREATED US TERRIBLE!

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Agoda

Customer service issue
Reported by GetHuman2583127
Mar 24th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 26803 others
0 customers following this

Timeline

GetHuman2583127 started working on this issue
Mar 24th, 2019 10:32am

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