Hi there. My family booked a reservation thru your website for * nights at Boracay Bree...

GetHuman2473144's customer service issue with Agoda from March 2019

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The issue in GetHuman2473144's own words
Hi there. My family booked a reservation thru your website for * nights at Boracay Breeze Hotel. We arrived the place with no one to greet us! This hotel should not have been listed on your website. First issue is that these hotel has NO proper permit to operate! The Main road was closed due to sewer being replaced. Hotel itself was under renovation with Construction materials at the hotel entrance. There were drilling and hammering noises during daytime, very poor internet connection that we missed an important client meeting twice. We have complained about the bathroom that floods everytime we showered for *days but was never fixed. We were very concerned of our safety when we noticed several new cracked tiles inside and outside the bathroom floors. My family decided to leave the hotel after * miserable days at Boracay Breeze Hotel. Thank you for reading my complaints. I hope to hear from you soon.
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Customer service issue
Reported by GetHuman2473144
Mar 13th, 2019 - 5 mons ago
I have an issue with Agoda too
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GetHuman2473144 started working on this issue
Mar 13th 5:36pm