Good morning, we have problems with our hotel on ko Samui. We have been ill for * days...

GetHuman-arturja's customer service issue with Agoda from February 2019

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The issue in GetHuman-arturja's own words
Good morning, we have problems with our hotel on ko Samui. We have been ill for * days, have been in the hospital, but it does not get better. The hygienic conditions are intolerable. We have not slept the last two nights because the bathroom smells like ****. Furthermore run in the bathroom and from the bins in the room vermin * insects. For * days we have no holidays, because we only have to fight with our diseases. We do not eat anything. We vomit, have diarrhea and abdominal pain. According to the attending physician at the Koh Samui hospital in Bangkok, I am most likely infected with fecal bacteria in the pool and have a large inflammation in my right ear. Our holiday has been here since Wednesday. We were offered a room opposite, but this will not solve our problem. Is it possible to change the hotel without additional costs? What options do we have otherwise? We need immediate help and hope for the quickest possible answer and contact.**Artur Jasieniak*Baan Talay Resort *Koh Samui
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Agoda

Customer service issue
Reported by GetHuman-arturja
Feb 16th, 2019 - 8 mons ago
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GetHuman-arturja started working on this issue
Feb 16th 12:46am