I cancelled a booking at the five arrows hotel. I phoned and emailed Agoda who said it...

GetHuman2028856's customer service issue with Agoda from January 2019

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The issue in GetHuman2028856's own words
I cancelled a booking at the five arrows hotel. I phoned and emailed Agoda who said it had been cancelled but my money has not been refunded. I cannot speak to a human regarding my refund. The confirmation number is ********* and last * digits of my credit card (which they asked for) are ****. On my credit card statement £*** was paid to priceline.com Norwalk ***** United States on monday**st January ****. Please please can you help me sort this out. Thankyou. Hilary Booth
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Agoda

Customer service issue
Reported by GetHuman2028856
Jan 24th, 2019 - 3 mons ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 22156 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman2028856 started working on this issue
Jan 24th 10:07am