Im contacting you for a refund because you have taken money off of my card for a cancel...

GetHuman1988921's customer service issue with Agoda from January 2019

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The issue in GetHuman1988921's own words
Im contacting you for a refund because you have taken money off of my card for a cancellation fee when it said it would not have a cancellation fee unless it was after **:** tonight which is january the **th i have tried contacting you in every way possible and i ant seem to get a hold of anyone if you cant refund i would still like the room even though your website said it was pet friendly it was not im very upset and dissatisfied my ID number was ********* for brent deloach
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Agoda

Customer service issue
Reported by GetHuman1988921
Jan 18th, 2019 - a mon ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 21620 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1988921 started working on this issue
Jan 18th 1:33pm