ID ***********The Hotel did not correspond at all to the desciption*No sea view, messy...

GetHuman1960995's customer service issue with Agoda from January 2019

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The issue in GetHuman1960995's own words
ID ***********The Hotel did not correspond at all to the desciption*No sea view, messy reception, rats and dogshit in the Yard*The owner accepted our complaints and the cancellation of our stay against full refund and confirmed that in writing.*The refund should be processed via Agoda.*I was debited € ***,** from my cedit card and expect a credit to that card with the same amount.*I already sent this note, got the answer to call the international Service, but can't get through, called the UK Service and got the answer to write an E-Mail, Reply to E-Mail* please call the sevice Center.*Please communicate with me per e-mai******@***.com*Thanks*Thomas Buchholz
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Agoda

Customer service issue
Reported by GetHuman1960995
Jan 15th, 2019 - a mon ago
I have an issue with Agoda too
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Timeline
GetHuman1960995 started working on this issue
Jan 15th 2:52pm