*. Refer my Agoda.com Booking ID *********.**. Case details - I had booked a room at H...

GetHuman-anshung's customer service issue with Agoda from January 2019

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The issue in GetHuman-anshung's own words
*. Refer my Agoda.com Booking ID *********.**. Case details - I had booked a room at Hotel RK Excellency based in Jodhpur, India for the duration **** hrs on ** Dec **** to **** hrs on ** Dec ****.*For this booking I made an online payment of Rs ****.** and got proper online receipt and room booked confirmation letter from Agoda.com on my email ID.*I went to hotel RK Excellency and presented them the said booking confirmation letter and payment receipt.*The hotel refused to recognise my booking citing they had pending payment issues with Agoda. com.*However, as they had rooms available they allotted me one room on payment of necessary charges separately in CASH for which I have obtained billing invoice and cash receipt from them.*Later, to get refund of my money paid online to Agoda. com for which I was not attended to by hotel RK Excellency, I communicated with Agoda over its customer care email in which they sought from me the copies of invoices and receipts that I had to pay in CASH which I sent them and they acknowledged.*However. till date they have not refunded back my money and don't also bother to communicate further in this regard.*As an International company, it is extremely unprofessional of Agoda to harass it's customer to such extent.*I request you to urgently look into the matter and help me with my dues refunded**Regards*Anshu Kumar Singh
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Customer service issue
Reported by GetHuman-anshung
Jan 5th, 2019 - 3 mons ago
I have an issue with Agoda too
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Jan 5th 9:45pm
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Jan 5th 9:54pm