My name is Adam from the Holiday Inn in Meridian, MS, USA. I am emailing you because we...

GetHuman-meihigec's customer service issue with Agoda from December 2018

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The issue in GetHuman-meihigec's own words
My name is Adam from the Holiday Inn in Meridian, MS, USA. I am emailing you because we have a guest by the name of John Robinson who checked in to our hotel on **********. I did not realize when he checked in that the credit card on file was from your company and I promptly deleted the credit card in our computer system. I am requesting a credit card authorization form from your company in order to avoid double charging Mr. Robinson due to my mistake. I can email you the form if you can provide me a valid email address. I need to authorization form in order to collect payment from Agoda. Please feel free to give us a call at ***-***-**** to avoid any confusion.***Sorry for the inconvenience.

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Agoda

Customer service issue
Reported by GetHuman-meihigec
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 19038 others
0 customers following this

Timeline

GetHuman-meihigec started working on this issue
Dec 26th, 2018 1:26pm