Hi There,* *I called through tonight and was advised to contact booking.com and the hot...

GetHuman-evecowa's customer service issue with Agoda from December 2018

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The issue in GetHuman-evecowa's own words
Hi There,* *I called through tonight and was advised to contact booking.com and the hotel directly and in regards to the below although they advised I can directly liase with you about this.* *When I booked online tonight there was an error with the dates and when the payment was taken the dates are not correct. It was supposed to read the dates leading over new years and it loaded into the next month.* *As we are not attending late January I am hoping you can please assist me with this and cancel the booking and process a refund.*I am so sorry for the inconvenience, I honestly am not sure what went wrong when the booking was being processed online. I understand you are completely booked over new years anyway and we are unable to attend any other time in the year.* *If you could please get back to me when you are able to confirm this.* *Many thanks*Eve Cowan************ *Sent from Mail for Windows **

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Customer service issue
Reported by GetHuman-evecowa
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 18704 others
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GetHuman-evecowa started working on this issue
Dec 24th, 2018 2:24am

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