We have stayed at Eco Hotel in El Nido for * nights so far (our stay is * nights total...

GetHuman-edentec's customer service issue with Agoda from December 2018

10 views | 18609 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-edentec's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-edentec's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-edentec a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-edentec's own words
We have stayed at Eco Hotel in El Nido for * nights so far (our stay is * nights total). This is meant to be a premium hotel and we had booked a deluxe room. **We have been woken by building work men banging hammers against metal and concrete every morning from *am. This isn’t **m away, but *m from our room! At the same level as our window!! We put up with it for the first two nights as we were so tired, but it the continued on both Saturday and Sunday mornings at *am!**We have photo and video footage which would certainly put anybody off staying at the hotel for the next *montha or so while the works continue. We have yet to share our opinion on our travel website, trip advisor or Agoda but certainly will do so if we are not refunded or reimbursed by way of gift vouchers for the awful stay we have insured here. **Firstly, we should have been notified that there was building work in close proximity. BUT, I would go further to say that all of the rooms on the side of the hotel we are staying should be classes as unusable while this stage of building is taking place. We might ands well be inside the building site, and we are trying to enjoy a relaxing stay in a so called deluxe room!**We look forward to hearing how you will resolve this.**Ed and Alicia

GetHuman-edentec did not yet indicate what Agoda should do to make this right.

How GetHuman-edentec fixed the problem

We are waiting for GetHuman-edentec to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-edentec fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-edentec
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 18609 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-edentec started working on this issue
Dec 23rd, 2018 7:11am