ive book hotel on apps last october **, then i cancelled it at october **.. just few da...

GetHuman1686081's customer service issue with Agoda from December 2018

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The issue in GetHuman1686081's own words
ive book hotel on apps last october **, then i cancelled it at october **.. just few days.. my bookings date was suppposedly by February ** to **.. but since my parents, wont like to a dormitory type i cancelled it right away, i know before i cancelled i saw on their apps its free cancellation, Reserve a room, but this December the bills had showed up too in Apple Inn hotel, i was so shock how come i have to pay for cancelled bookings, that id still have allowances of month prior of my Parents trip, why do i have to pay it too.. i cancelled by October December has billings already.. why? Please help me out how can i refund it.. its too much, i pay without using the room, because i was cancelled it, prior my Parents vacations? please help me.. i hope i could have response from you.. please help me out. thank you
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Agoda

Customer service issue
Reported by GetHuman1686081
Dec 4th, 2018 - 2 mons ago
I have an issue with Agoda too
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Timeline
GetHuman1686081 started working on this issue
Dec 4th, 2018 11:26am