On Nov. **, ****, Tristan Berthet received reservation confirmation via reference...

GetHuman-jacktoub's customer service issue with Agoda from December 2018

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The issue in GetHuman-jacktoub's own words
On Nov. **, ****, Tristan Berthet received reservation confirmation via reference ********** for a Nov. ** to Dec. ** booking of a standard air-conditioned room for two pax at The Bamboo House Beach Lodge and Restaurant. This booking was arranged based on the ** photographs that were posted, showcasing simple but nice rooms. When we arrived at *:**PM of Nov. **, we were led to a room that was nothing like the photographs, as it was relegated to the back of the property near the generator and trash bags. We can send actual photographs taken when we arrived. We refused to check in due to these poor conditions.
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Agoda

Customer service issue
Reported by GetHuman-jacktoub
Dec 1st, 2018 - 6 mons ago
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GetHuman-jacktoub started working on this issue
Dec 1st, 2018 6:47am