Hi! I had a made a booking from your website (booking number - *********) for Venetian...

GetHuman-kalragun's customer service issue with Agoda from November 2018

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Hi! I had a made a booking from your website (booking number - *********) for Venetian Macau from *nd till *th of jan **** because I was unable to receive the pre arrival registration from hongkong that is required for Indian citizens, I won’t be able to travel to Hong Kong or Macau. We had already made all the bookings for the flights and hotels but because we were unable to get visa, we have to unfortunately cancel all the bookings. Please let me know how can I go about the refund and cancellation of this booking.*Waiting for your speedy reply. *Guneet kaur
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Agoda

Customer service issue
Reported by GetHuman-kalragun
Nov 29th, 2018 - 9 mons ago
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GetHuman-kalragun started working on this issue
Nov 29th, 2018 3:59pm