We are traveling in Thailand (* people) and we booked all the hotels ( Bangkok, Chiangm...

GetHuman-jpochwat's customer service issue with Agoda from November 2018

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We are traveling in Thailand (* people) and we booked all the hotels ( Bangkok, Chiangmai, Phuket and Krabi) by Agoda. We are now in Krabi in Andaman Pearl Resort until December *, **** and we booked the last hotel in Krabi Ao Nang Cliff View Resort from December * to December *, **** Booking ID ********* Janina Pochwat * rooms * people.*We went to visit the Ao Nang Cliff *View Resort and we didn't like we saw. The first and most the swimming pool was not to our standard, it was simply dirty. Because we are on vacation and we spend a lot of time by a pool this becomes an issue for us. We also fear that our health might be in danger if we used it. Because of that we would like to cancel the reservation in this hotel and exstend our stay currently hotel*(Andaman Pearl Resort booking ID ********* member ID ********)*Thank you for your understanding and cooperation *Regards,*Janina Pochwat *Stanislaw Pochwat*Anna Nikolajewski*Marian Nikolajewski
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Customer service issue
Reported by GetHuman-jpochwat
Nov 29th, 2018 - 9 mons ago
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Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-jpochwat started working on this issue
Nov 29th, 2018 3:00pm