Hi **I made a booking to stop at the holiday inn phi phi islands for **th Nov - *th De...

GetHuman1652354's customer service issue with Agoda from November 2018

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The issue in GetHuman1652354's own words
Hi **I made a booking to stop at the holiday inn phi phi islands for **th Nov - *th Dec and paid last night in full. On the sales process it asked for my details and also requests ( twin room & smoking) and allowed me to pay.. now the hotel are saying they don’t have twin bed. This is misleading on your sales process and what I asked for is not what I’m getting **What can Agoda do about this problem?********** - ref number **Please contact me via email ASAP as I am travelling tomorrow morning to phi phi
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Agoda

Customer service issue
Reported by GetHuman1652354
Nov 29th, 2018 - 9 mons ago
I have an issue with Agoda too
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Timeline
GetHuman1652354 started working on this issue
Nov 29th, 2018 1:31pm