I had a hotel booking for Aljerau Calma for Dec. *-*, **** @ Vertical City Hotel locat...

GetHuman-chyrel_'s customer service issue with Agoda from November 2018

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The issue in GetHuman-chyrel_'s own words
I had a hotel booking for Aljerau Calma for Dec. *-*, **** @ Vertical City Hotel located in Guangzhou, China. I used his e-mail address but unfortunately, he did not received the confirmation booking. I paid this already using my Metrobank credit card and my card was debited today, November **, **** amounting P *,***.** under Authorization ID Number ******. I am not sure if I typed erroneous e-mail address. He's email address is *****@***.com.
In this regard, kindly resend the Booking confirmation @ *****@***.com and *****@***.com
It's more than * hours already.
I have sent a message to Vertical City Hotel already but no response yet.
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Agoda

Customer service issue
Reported by GetHuman-chyrel_
Nov 29th, 2018 - 9 mons ago
I have an issue with Agoda too
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Seen by 6 customers so far
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Timeline
GetHuman-chyrel_ started working on this issue
Nov 29th, 2018 10:30am