Request Refund

Booked, then canceled a hotel reservation. ... I made a booking*reservation through Agoda because it said, there was no cancellation fee, if the cancellation was made by a specific time. Booking ID *********. The last for digits of my credit card are ****. I cancelled this reservation, prior to the expiration time*date. My credit card statement shows that I am being charged for the reservation. I thought there was no cancellation fee. Why am I being charged? I followed the guidelines and cancelled prior to expiration time. I took a screen shot of where it says the reservation could be cancelled without a fee. I have booked with Agoda before, and have never had this problem. I am very displeased with this. * I have tried calling your customer service number, but never get to speak to anyone. Yet, Agoda, prides itself on customer service. I would appreciate my being refunded for the full amount. Please let me know the status? Your attention to this matter is appreciated. Thank you. Shauna

There was a print that said no cancellation fee, if done within a specific time. I cancelled the reservation within that time frame.

Refund my charge card for the entire amount.

I have used your service several times and have never had this problem. I've booked with you under different emails, but have probably used the same credit card.

I tried calling customer service * times.