I was searching the hotels and best price for the hotels in agoda. One of my friends ca...

GetHuman-agarwam's customer service issue with Agoda from November 2018

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The issue in GetHuman-agarwam's own words
I was searching the hotels and best price for the hotels in agoda. One of my friends cards is saved in agoda app as we are the old consumer of agoda we have previously booked the ticket from this but while checking on the app it confirmed my booking without asking for otp or cvv. And I am not confirmed yet that I am going to Malaysia or not but my hotels are booked because of there mistake and my friend is upset as his card is used without his knowledge. There is no security on agoda app as any one can use our details without our knowledge because they save our card details with cvv number and this never happen in any other app when I am trying to call customer service no one is responding it's keeps on ringing I need the refund.
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Agoda

Customer service issue
Reported by GetHuman-agarwam
Nov 27th, 2018 - 9 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-agarwam started working on this issue
Nov 27th, 2018 2:09pm
GetHuman-agarwam indicated the issue is not fixed yet.
Nov 27th, 2018 2:19pm