Dear Person in charge, ** I am Miko Teng. My booking id is *********. I was supposed t...

GetHuman-dyfmiko's customer service issue with Agoda from November 2018

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Dear Person in charge, ** I am Miko Teng. My booking id is *********. I was supposed to check in earlier today for my booking, but I am unable to do so, that is why I am trying to get a refund. ** What happened was, the tour bus that me and my family took, overturned and toppled off the highway. We suffered many injuries, such as bleeding in the eye (my father as an example. We were stranded in the middle of the highway, in the middle of the night at *am or so. We only managed to get into a hospital and receive basic treatment at **am. As I am typing this, we are back in Singapore(Changi General Hospital) receiving treatment. ** I have both photographic and video evidence if needed. I sincerely seek your understanding in assisting me for this matter. I hope to receive a prompt reply to get some peace of mind. **Best Regards, **Miko Teng
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Customer service issue
Reported by GetHuman-dyfmiko
Nov 24th, 2018 - 10 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-dyfmiko started working on this issue
Nov 24th, 2018 12:29pm
GetHuman-dyfmiko indicated the issue is not fixed yet.
Nov 24th, 2018 12:30pm