I would like to get a refund for a booking with Asean Resort in Hanoi Vietnam (ID...
GetHuman-lalande's customer service issue with Agoda from November 2018
Help with my Agoda issue
First: share to improve GetHuman-lalande's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lalande's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-lalande a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-lalande may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-lalande's own words
I would like to get a refund for a booking with Asean Resort in Hanoi Vietnam (ID * *********). I didn't end up staying in the room as the checkin took over * hours as there was no staff that was able to communicate with me. After getting a room that was not made up they gave me a room that was realy in adequate. I can provide pictures for proof. The overall experience was very unpleasand and the staff were not helpful at all. I request a refund for the booking. Thank you.
GetHuman-lalande did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-lalande fixed the problem
We are waiting for GetHuman-lalande to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.