I would like to get a refund for a booking with Asean Resort in Hanoi Vietnam (ID...

GetHuman-lalande's customer service issue with Agoda from November 2018

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The issue in GetHuman-lalande's own words
I would like to get a refund for a booking with Asean Resort in Hanoi Vietnam (ID * *********). I didn't end up staying in the room as the checkin took over * hours as there was no staff that was able to communicate with me. After getting a room that was not made up they gave me a room that was realy in adequate. I can provide pictures for proof. The overall experience was very unpleasand and the staff were not helpful at all. I request a refund for the booking. Thank you.
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Agoda

Customer service issue
Reported by GetHuman-lalande
Nov 24th, 2018 - 10 mons ago
I have an issue with Agoda too
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Timeline
GetHuman-lalande started working on this issue
Nov 24th, 2018 9:02am