I arrived at the hotel at *****pm and was checking in. Then I realised as I was going t...

GetHuman-sabaus's customer service issue with Agoda from November 2018

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I arrived at the hotel at *****pm and was checking in. Then I realised as I was going to my room that there's no life I was put on the *th floor. I went up to check the room n there's musky smell that was so strong. I could stay there even tough it was late so I checked other hotels with at least *stars because this sky View hotel was rated *stars and the standard was disappointing and I paid more than usd$** per night so I was expecting better standards. So now I have to spend more money and booked again in this inya lake hotel was I am happy with. Please consider giving me a full refund. If you just charge me for one night at the sky View that's ok but the rest of the * nights kindly refund me. It would be very much appreciated.
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Agoda

Customer service issue
Reported by GetHuman-sabaus
Nov 24th, 2018 - 10 mons ago
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Timeline
GetHuman-sabaus started working on this issue
Nov 24th, 2018 1:42am
GetHuman-sabaus confirmed the issue is fixed. Hooray!
Nov 24th, 2018 1:42am