Wanted to cancel*change booking duo to our age very very nervous with violence*protests...

GetHuman1695164's customer service issue with Agoda from December 2018

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The issue in GetHuman1695164's own words
Wanted to cancel*change booking duo to our age very very nervous with violence*protests in Paris. Reason for visit was Christmas markets and BigBus rides to enjoy the buildings at night with the atmosphere along the Champs Elysees. Tried to change date unfortunately our ** day window had closed so was able to cancel without refund. We are hoping that due to the circumstances for our cancellation which is beyond either parties control a rescheduled date in the new year would be possible without losing our monies. Tried to resolve on line but it would only accept full cancellation with no refund and no alternative dates. Booking no *********. Could you please help us. Thank you
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Agoda

Customer service issue
Reported by GetHuman1695164
Dec 5th, 2018 - a mon ago
I have an issue with Agoda too
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Seen by 3 customers so far
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Timeline
GetHuman1695164 started working on this issue
Dec 5th, 2018 3:32pm