Booked * rooms for * nights with Nov *rd checkin and Nov *th checkout dates. Based on t...

GetHuman-dhanishk's customer service issue with Agoda from November 2018

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The issue in GetHuman-dhanishk's own words
Booked * rooms for * nights with Nov *rd checkin and Nov *th checkout dates. Based on the cancellation instructions, i was allowed to cancel it until **:** on Oct **st. Looking at the thunderstorm warning, i had to make a decision to cancel the family travel and cancelled the booking at around **:** on Oct **st. However the entire amount is now taken as cancellation fee. This is serious integrity issue. Booking id **********What is frustrating is there is no manned customer service number to talk through this, and there is no response to email as well. Pathetic Service. Now i get how these guys survive and why same owner establishes multiple travel sites.
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Agoda

Customer service issue
Reported by GetHuman-dhanishk
Nov 1st, 2018 - a mon ago
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Timeline
GetHuman-dhanishk started working on this issue
Nov 1st 6:25am