We have made a booking on * September **** with Hotel Espana via Agoda, and received Co...

GetHuman1394864's customer service issue with Agoda from October 2018

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The issue in GetHuman1394864's own words
We have made a booking on * September **** with Hotel Espana via Agoda, and received Confirmation with Booking ID ********* under the name of Gabrielle Frances Churchouse for the period from * Nov - * Nov **** for * nights. However, as the travel plan has changed, we would like to change the staying period to * Nov - * Nov **** for * nights. We tried to changed the check in and check out dates via "MANAGE YOUR BOOKING", but not success. So we sent an email to Hotel Espana yesterday, and received their reply as follows:*Hotel Espana***Oct **, **** *:**:** PM*****Dear Mrs. Frances,*We can make the amendment as it is a regular rate. However, we need from Agoda to modification in order to change dates.*We look forward to hearing from you.*Sincerely,*Vicky S*nchez*Rip. Reservations * Reservations Dpt.*T. ** *** ** ***F. ** *** ** ***xxxxxxxx@xxxxxxxxxxxxxxxxxx*Passeig de Gr*cia, ** - Entlo. *nd****** Barcelona * www.condeshotels.com* Would you please have to modify the booking in order for the hotel to change dates.**Thanks & regards,*Alice for Gabrielle

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Customer service issue
Reported by GetHuman1394864
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 10777 others
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GetHuman1394864 started working on this issue
Oct 23rd, 2018 2:41am