We booked for a *-night stay in La Carmela De Boracay -Philippines.November...

GetHuman-malousa's customer service issue with Agoda from October 2018

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The issue in GetHuman-malousa's own words
We booked for a *-night stay in La Carmela De Boracay -Philippines.November **-**,**** without knowing that this hotel is no longer accredited with Dept.of Tourism after the Boracay Clean up program.Booking was paid via Citibank credit card.What shall we do?Can u transfer us to other hotel or just refund our payment?Booking ID ********* and Booking Id *********.Thank you and we fervently hope for a quick response on this matter
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Agoda

Customer service issue
Reported by GetHuman-malousa
Oct 21st, 2018 - 25d ago
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Seen by 3 customers so far
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GetHuman-malousa started working on this issue
Oct 21st 1:37pm