Hi* *With reference to your booking ID ********* as detailed below:* *Hotel: Hotel...

GetHuman-arraviku's customer service issue with Agoda from October 2018

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The issue in GetHuman-arraviku's own words
Hi* *With reference to your booking ID ********* as detailed below:* *Hotel: Hotel Emperor Palms*Room Type: Emperor Room*City*Country: New Delhi and NCR*India*Arrival: October **, *****Departure: October **, ****** *Following to my recent customer call with Agoda below the is summary of the problem.**hotel Emperor Palms didn’t honor the agoda hotel confirmation and didn’t allow us to stay at Hotel. Tried reaching Agoda from the hotel but Customercare automation didn’t connect my call to talk to customer care representative and I sent an email.**Representative at hotel was Sardar not sure of his name denied to allocate room stating they didn’t receive any confirmation from Agoda and didn’t honor confirmation mail from Agoda from my email.**It was one of horrible experience with Agoda. Need my payment to be refunded to my account including compensation for not honoring the Agoda hotel confirmation and painful experience with elderly parents and kids roaming around Delhi for hotel rooms on **th October ****.**Attaching the hotels visiting card collected on my arrival to hotel for reference **Expecting your resolution and response as soon as possible
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Customer service issue
Reported by GetHuman-arraviku
Oct 21st, 2018 - 3 mons ago
I have an issue with Agoda too
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GetHuman-arraviku started working on this issue
Oct 21st, 2018 8:37am