Refund of charges paid plus charged double for the same hotel in

GetHuman1381837's customer service issue with Agoda from October 2018

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The issue in GetHuman1381837's own words
Regarding my request for bookings and refund under very special circumstances *For which the necessary documents where mailed on receipt of call from your Hong Kong office *Booking IDS**********************Booking id ********* has been charged twice which was also informed but reply received till date **Please look into the above and revert ASAP and also arrange a call to set things right*Thanks
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Agoda

Customer service issue
Reported by GetHuman1381837
Oct 20th, 2018 - a mon ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1381837 started working on this issue
Oct 20th 4:57pm
GetHuman1381837 shared this issue with friends on Facebook
Oct 20th 4:59pm