I recieved an email stating that the payment for booking that i had made for my hotel h...

GetHuman-bhavmm's customer service issue with Agoda from October 2018

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The issue in GetHuman-bhavmm's own words
I recieved an email stating that the payment for booking that i had made for my hotel had failed. This was my error as I had overlooked the fine print on the booking when I made it several months ago. We are definitely going on this trip and have even made specific arrangements with the hotel as well. The booking details are as follows***Booking ID: **********Name: Bhawani Vanethasan*Hotel: Sunway Resort Hotel and Spa*Reservation date: **th October to the **th of October*Room type and No: Premium Room x***Would you kindly effect the payment on my card on Wednesday the **th of October after *pm? We were planning on making the making the payment directly at the hotel itself, so it will be slightly difficult to rally the full amount before that **Please do check with Sunway Resorts Hotel also to see if some arrangement can be made regarding this. We greatly appreciate your help on this matter and hope to hear relieving news on it.**Please feel free to email me or contact me by mobile (*** ********) should you need further clarifications. Thank you and have a pleasant weekend ahead.
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Agoda

Customer service issue
Reported by GetHuman-bhavmm
Oct 20th, 2018 - a mon ago
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GetHuman-bhavmm started working on this issue
Oct 20th 4:26am