Hello, **I hope to know how soon can Agoda credit back my refund to my account? **I can...

GetHuman-kihmaro's customer service issue with Agoda from October 2018

Help with my Agoda issue
The issue in GetHuman-kihmaro's own words
Hello, **I hope to know how soon can Agoda credit back my refund to my account? **I cancelled my booking with Ala Amid Hotel in Palawan on October **,****. However, my account was already charged for the full amount before I cancelled. There was that statement in the reservation that says, "Free cancellation until October **. You have nothing to pay until October **", yet I was already charged in full for * nights. My reservation was supposedly for October **-** yet.**I cancelled because I found a better deal somewhere else. I was hoping to get my refund soonest possible so I can use my money. **Please help. Hope to know any feedback on this concern.**Thank you. **Kima Hannah Marie Rodriguez
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Agoda

Customer service issue
Reported by GetHuman-kihmaro
Oct 19th, 2018 - 25d ago
I have an issue with Agoda too
Fixed
Seen by 3 customers so far
Similar issue to 10427 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-kihmaro started working on this issue
Oct 19th 11:53am
GetHuman-kihmaro indicated the issue is not fixed yet.
Oct 20th 12:28pm