Booking ID: **********. **The property was not as described in the listing. Was checkin...

GetHuman1367823's customer service issue with Agoda from October 2018

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The issue in GetHuman1367823's own words
Booking ID: **********. **The property was not as described in the listing. Was checking in at * am and had difficulty to hear the receptionist as the music somewhere upstairs club was so loud. So loud actually that the whole building was shaking. Was told by receptionist that this will continue at least until *am and will be very loud in every room. **Also found out they have no non-smoking rooms. Just rooms which are sprayed after previous guest to hide the smoke smell. With my wife who has begging asthma, decided to book elsewhere to stay. **Malaysia customer service didn't pickup the call after * days constant callin ** mins each time.**We definitely require refund of the paid booking.
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Agoda

Customer service issue
Reported by GetHuman1367823
Oct 18th, 2018 - a mon ago
I have an issue with Agoda too
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Seen by 3 customers so far
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Timeline
GetHuman1367823 started working on this issue
Oct 18th 4:34am