i had made the booking to mysore in the hotel MSR Comforts through Agoda from **th to...

GetHuman1368280's customer service issue with Agoda from October 2018

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The issue in GetHuman1368280's own words
i had made the booking to mysore in the hotel MSR Comforts through Agoda from **th to **th october. The booking id is *********. When we enquired about the booking by calling up the hotel MSR Comforts they informed us that they dont have any booking as they are not registered with agoda.**My question is how can Agoda list this MSR comforts Hotel in your website when they are not registered with you.**The amount has been debited from our credit card for the dates booked, but there was no such booking reservation in MSR comforts hotel in our name. **Hence we had to cancel our booking with agoda which we did a day before that is **-**-**.**Kindly refund the entire amount including the tax amount. *Henceforth i would not prefer agoda because of the horrible experience which we had, all our holiday plans were cancelled since because of this confusion.**How can such a blunder happen? please explain
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Agoda

Customer service issue
Reported by GetHuman1368280
Oct 18th, 2018 - a mon ago
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GetHuman1368280 started working on this issue
Oct 18th 8:24am