We are a company we use agoda for reserve hotels for our clients. We booked ** rooms fo...

GetHuman1362391's customer service issue with Agoda from October 2018

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The issue in GetHuman1362391's own words
We are a company we use agoda for reserve hotels for our clients. We booked ** rooms for a clients and we canceled late. **Agoda returned the part that corresponds to the cancelation but the finance department needs a voucher OF THE REFOUND of the money they transfered. **They have sent me twice the PDF of the reservation but it does not work for us.**If it is not resolved, we will proceed to the bank's complaint**I tried to call them but its imposible with the canceled reservation.
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Agoda

Customer service issue
Reported by GetHuman1362391
Oct 17th, 2018 - a yr ago
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Seen by 9 customers so far
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Timeline
GetHuman1362391 started working on this issue
Oct 17th, 2018 7:49am