Before contacting them, items GetHuman1362391 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1362391's own words
We are a company we use agoda for reserve hotels for our clients. We booked ** rooms for a clients and we canceled late. **Agoda returned the part that corresponds to the cancelation but the finance department needs a voucher OF THE REFOUND of the money they transfered. **They have sent me twice the PDF of the reservation but it does not work for us.**If it is not resolved, we will proceed to the bank's complaint**I tried to call them but its imposible with the canceled reservation.
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