I would like to request Agoda to cancel my * nights booking at Le Touch* hotel as I had checked out since **, Oct. The problem is that the hotel doesnt look like what we expected, smelly, dirty, and small. These cause me became sick. I want you to refund my * nights money back as soon as possible.

GetHuman-vateyong's customer service issue with Agoda from October 2018

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The issue in GetHuman-vateyong's own words
Hello agoda, I have booked and paid the Hotel named “Le Touch*” at pratunam for * nights. However, I had only stayed there for * nights and I found that the room was not what we expected when booking. The room was so small, smelly, and a bit dirty. I came with my mom and She couldn’t stay nor sleep there as it has no window and small, so it’s hard for her to breathe. This, I would like to ask for the cancellation for the next * nights or maybe refund for * nights is okay for me. I hope you would understand my concern and get back to me as soon as possible. Thank you
They could make this right by refunding the * nights stay for me back since I checked out since **, Oct.
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Agoda

Customer service issue
Reported by GetHuman-vateyong
Oct 17th, 2018 - 8 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-vateyong started working on this issue
Oct 17th, 2018 7:11am
GetHuman-vateyong indicated the issue is not fixed yet.
Oct 19th, 2018 12:59am
GetHuman-vateyong indicated the issue is not fixed yet.
Oct 19th, 2018 1:00am
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Oct 19th, 2018 1:05am
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Oct 19th, 2018 1:17am
GetHuman-vateyong indicated the issue is not fixed yet.
Oct 19th, 2018 4:13am