***Request to refund my booking fee.*Booking reference number: **********Last * digits...

GetHuman-analoren's customer service issue with Agoda from October 2018

Help with my Agoda issue
The issue in GetHuman-analoren's own words
***Request to refund my booking fee.*Booking reference number: **********Last * digits of credit card used: ******Hi Team,**Last October *, i booked * rooms at Strand Hotel. This one is the second booking i made. I was able to cancel the first one without being charged. I am sure that i cancelled this booking because it says there that there was no cancellation charges yet. This is also the reason why i did not read the cancellation e-mail sent to me, because i was so sure that there was no cancellation fee.**Last night, i saw my credit card bill, and to my surprise, my credit card was charged! When i looked at the cancellation e-mail sent last Oct *, it says there that i will be fully charged. :(**You will see that on the same day, i booked another hotel through your site as well. Booking ID: *********.**Can you please help refund my booking fee for *********? Trust that you will do everything to make this happen. It is a huge amount of money and had i known that there will be a full charge, i should have not booked a different hotel. Hoping for your very kind consideration and appreciate your help. **Looking forward to your positive response. Thank you so much in advance!**Ana
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Agoda

Customer service issue
Reported by GetHuman-analoren
Oct 15th, 2018 - 2 mons ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 9948 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-analoren started working on this issue
Oct 15th 2:00am
GetHuman-analoren indicated the issue is not fixed yet.
Oct 16th 2:05am
GetHuman-analoren indicated the issue is not fixed yet.
Oct 16th 2:06am
GetHuman-analoren indicated the issue is not fixed yet.
Oct 16th 2:07am